Director of Retail Operations for a Large Retailer

Kate Pletcher; [email protected]

Our client is one of the largest tool and equipment retailers in the country. They are seeking a Director of Retail Controls to lead the retail reporting function. This role also oversees workforce management analytics and helps drive labor budget strategy for the business.

Responsibilities - Coach and develop a team of high performers and provide clear goals and expectations to enable success - Oversee the creation, application, and management of annual and monthly labor forecasts using a comprehensive workforce management strategy - Partner with Finance team to manage and maintain the alignment of labor expense to budgets and forecasts - Lead the design and development of retail reporting platforms, collaborating with stakeholders to understand the needs of the business, as well as with key partners including Finance, Business Strategy, IT, LP and others -Formulate, propose and garner support and approval for new continuous improvement, reporting, and business intelligence initiatives - Proactively identify areas of opportunity related to sales, workload, payroll hours and costs and develop and implement strategic plans for improvement.

Qualifications - Bachelor’s Degree in Finance, Business, Accounting, Economics, Information Technology or related field - Master’s degree preferred - 7+ years of experience with multi-unit retail in Finance, Retail Operations, Analytics or similar business area - Field retail experience, a plus - Advanced knowledge of Excel, PowerPoint and data modeling - Experience with Kronos Workforce Management, Oracle, Cognos, Netezza, and/or Tableau a plus


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