Salesforce Administrator for a Business Networking Association

Our client is a well-known business association with chapters all over the U.S. They are seeking a Salesforce Administrator to refine and streamline Salesforce procedures and processes, manage the organization's large and diverse database of members, and provide ongoing support and continuous improvement to the technical and sales staff. The ideal candidate will have a background in office administration or customer support, and will be eager to expand their knowledge of the Salesforce platform while working within an established company with an incredible track record. Our client would even potentially consider a more senior candidate with the ability to manage a broader customer service team.
Responsibilities:
- Full ownership of all Salesforce activities, including updating member information, assisting with administrative needs of both group members and staff, and troubleshooting
- Record and administer all changes in membership, including adding new members to the database, altering existing records as needed, and liaising with accounting team to ensure correct billing
- Partner with senior leadership, sales, and technical staff to proactively identify areas for improvement or growth
- Deliver procedural updates and projects, including but not limited to ideation, requirement gathering, maintenance, and support
- Analyze database information and ensure that data is clean and accurate
- Manage and create work flow rules, reports, dashboards, trigger automations to further automate existing processes
Qualifications:
- Bachelor's degree, required
- 3-6 years experience in an administrative support role, ideally in office administration, customer support, or technical support
- Basic knowledge of the Salesforce platform, with a desire to grow into a subject matter expert
- Salesforce Administrator certification, a plus- Keen eye for detail and instinct for accuracy
- Ability to work quickly, managing multiple tasks at once in a fast paced environment