Director of Product for a B2B Online Printing Conglomerate

Our client is a fast-growing, private equity-backed provider of online printing solutions and marketing collateral for SMBs. They are seeking a Director of Product. The ideal candidate is a leader of teams, processes, and strategic product thinking who is responsible for the conceptualization, execution, and optimization of the company’s customer relationships. This person will work closely with marketing, software development, quality assurance, manufacturing and operations integration, customer service, and executive management while meeting time-to-market, revenue, and profit growth objectives.
- Lead product team in delivering website-experience and steadily improve website relationships with customers across portfolio of brands
- Guide team towards a SCRUM working process (currently embryonic SCRUM efforts in place!)
- Assess the quality and effectiveness of customer relationships through NPS and other similar metrics
- Define, implement, monitor, and improve website revenue and performance KPIs
- Recruit, hire, train, develop, and manage product team, including local, domestic remote, and offshore resources
- Act as a coordinator of product strategy and innovation to achieve a cohesive and unified strategy across the company
- Depending on level, potentially serving as part of executive team, providing insight on broader product strategy/roadmap
- 5+ years of product team leadership experience – ideally in an ecommerce and web-to-product setting
- Experience recruiting, training, developing, mentoring, and retaining team
- Ability to manage resources and processes across multiple locations and time zones
- Working knowledge of business/financial planning and budgeting
- Experience with problem-solving within multi-faceted and complex systems
- Experience negotiating with third-party providers of products and services
- Excellent written and verbal communication skills and working with technical and non-technical teams
- Desire to be part of a fast-growing and dynamic (as well as entrepreneurially-minded) team
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